Pause a subscription
Need a break and want to pause charges for your members? Not a problem and there are a few ways to pause subscription charges for different member scenarios. Please contact us if you need to pause subscriptions for more than 20 members.
In this help doc:
- Extend the member’s renewal date.
- Suspend the member’s order.
- Apply a coupon to the member’s subscription.
Extend the renewal date
This action allows you to customize the specific date for the next charge and does not impact your churn metrics.
Navigate to the member's profile, click the subscription link, and change the renewal to a later date.
Suspend the order
Suspending an order prevents the member from accessing their subscription and any members-only content.
Navigate to the member's profile, click the subscription Order #, and then click Suspend order. Click Complete order to unpause the Plan.
We allow you 30 days to recover the payment before counting it toward churn. We mark it paid again if the order is reactivated.
Apply a coupon to the subscription
If you’re on our Pro or Premium plan, navigate to Plans → Coupons and create a 100% off recurring coupon. From the member’s profile, click the subscription link and add the coupon. When you want to unpause the member, remove the coupon from their subscription.
Applying a 100% coupon to a subscription is considered a paying member loss and counted towards your churn rate.