Refund or suspend an order
It's easy to refund or suspend an order from the Memberful dashboard.
In this help doc:
Refund an order
Click the Order # on the Activity tab of the member's profile.
Click the Refund order button.
You can process a full or partial refund—with or without canceling the associated subscription—and (optionally) select a reason for the refund, which will be logged in your Stripe dashboard.
Memberful does not refund your transaction fee when you process a refund.
Suspend an order
Suspending an order prevents the member from accessing any benefits associated with their membership.
For example, you can suspend an order if a member opens a dispute with their bank over their payment. Once suspended, we allow you 30 days to recover the payment before counting it toward churn. We mark it paid again if the order is reactivated by marking it as complete.
Click the Order # on the Activity tab of the member's profile.
Click the Suspend order button to suspend the order.
If you suspend the most recent order it will automatically mark the subscription as inactive. The subscription will become active again if you click Complete order.
Complete order (Un-suspend)
A suspended order can be reactivated by clicking the Complete order button.
