Refund or suspend an order

It's easy to refund or suspend an order from the Memberful dashboard.

In this help doc:

Refund an order

Click the Order # on the Activity tab of the member's profile.

Order number

Click the Refund order button.

Refund button

You can process a full or partial refund—with or without canceling the associated subscription—and (optionally) select a reason for the refund, which will be logged in your Stripe dashboard.

Refund order

Memberful does not refund your transaction fee when you process a refund.

Suspend an order

You can suspend an order if a member opens a dispute with their bank over the payment. Once suspended, we allow you 30 days to recover the payment before counting it toward churn. We mark it paid again if the order is reactivated.

Click the Order # on the Activity tab of the member's profile.

Order number

Click the Suspend order button to suspend an order.

Suspend order

If you suspend the most recent order it will automatically mark the subscription as inactive. It becomes active again when you click Complete order.

Complete order

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