Refund or suspend an order

In this help doc:

Refund an order

Click the Order # in the member's profile in recent activity.

Order number

Click the Refund order button.

Refund button

You can process a full or partial refund—with or without canceling the associated subscription—and select a reason for the refund (optional), which will be logged in your Stripe dashboard.

Refund order

Memberful does not refund your transaction fee when you process a refund.

Suspend an order

Click the Suspend order button to suspend an order.

Suspend order

If you suspend the most recent order it will automatically mark the subscription as inactive. It becomes active again when you click Complete order.

Complete order

Can't find what you're looking for? We'd love to help! 💪

Send us a message through the orange chat bubble in the lower right corner of the page. You'll hear back within a few hours Monday - Friday. 😀