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Documentation Index

Fetch the complete documentation index at: https://memberful.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

If you’re retiring a legacy plan and need to transfer all members to a new one, use Memberful’s bulk move tool. Note that this tool cancels any pending plan changes. In this help article, we’ll show you how to move members between plans, explain how billing and pricing are affected, and walk through how to safely disable old plans.
If you need to move a single member from one membership plan to another, use plan groups.

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Move your members

Go to Revenue → Plans. Select a plan, and click the ••• menu next to the price and choose Move subscribers.
Move members
Currently, we don’t support moving members to or from group plans or plans with a fixed amount of payments.
Choose a plan to move your members to.
Choose a plan to move members to
Choose a price to move your members to and click Move all members to. We’ll only move active members.
Move all members
You cannot undo this action. Bulk moving members should be done rarely and cautiously.
Members will not be notified when they are moved between plans (unless you have an automation set up outside of Memberful). If their new plan has a different renewal schedule, we suggest you notify them. During the move, we will reset the renewal date if:
  • The original plan’s billing frequency is a one-time purchase
  • The new plan’s billing frequency is a one-time purchase
  • The new plan is set to renew on a specific day of the month
“Reset” means that we will use the renewal date based on the new plan settings. For one-time purchases, it means that there will be no renewal date. Otherwise, we will keep the original renewal date. Moving members from plan types outside of those listed above (like moving members from an annually recurring plan to a monthly recurring plan) will not reset the members’ renewal dates. You will need to manually update their renewal dates to best align with your changes. When a member is subscribed to a plan with “Choose What You Pay” (i.e. CWYP) enabled, their payment amount after switching plans depends on whether they have a custom price set:
  • No custom price: The member pays the new plan’s original price. Example: A member on a CWYP $3/mo plan paying the original $3/mo moves to a CWYP $1/mo plan, they’ll now pay $1/mo. The same applies if they are moved to a plan without CWYP enabled.
  • Custom price set: The member keeps their custom price when switching to a different CWYP plan (unless the new plan’s price is higher than their current custom price). Example: A member paying $5/mo for a CWYP $3/mo plan moves to a CWYP $1/mo plan, they’ll still pay $5/mo.

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Disable the old plan

If you don’t want anyone to sign up for your old plan, either delete it or uncheck the Available for purchase box in your plan settings.
Disable the old plan