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In this help article, we’ll show you how members can manage their own subscriptions after you create your membership plans.

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Manage their subscriptions

When you create a plan (other than one-time payments and subscriptions with a fixed number of payments), you can decide if you want the plan to renew automatically by default. Members can manage their subscriptions from the Subscriptions menu item in their account or by accessing this direct link:
They can select Cancel subscription to stop the subscription from renewing or Enable auto-renew to keep renewing their subscription automatically and indefinitely.
Cancel-subscription
If a member is subscribed to a plan that allows them to choose what they pay, they can click Change Price and enter a new price.
Change price

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Change plans

If you sell multiple plans, you may want to offer members the option to upgrade / downgrade. When you add all your plans to the same Groups, members will have the option to change between them from the Subscriptions menu item in their account.
Change plan
Plan changes may take effect immediately or at the member’s next renewal, depending on your upgrade billing settings. To learn more about billing, timing, and scheduled changes, see Plan changes.

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Apply a coupon during an upgrade

To add a coupon during a plan upgrade, members can go to the Subscriptions menu item in their account, click Change plan, and apply the coupon code.
Apply coupon during upgrade

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Apply a coupon code to an existing subscription

To add a coupon to an existing subscription, members can go to the Subscriptions menu item in their account, click Add coupon, and apply the coupon code.
Apply coupon to existing subscription

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Renew a subscription that is past due

If a member’s subscription is past due or expired, they can go to the Subscriptions menu item and click Renew Now. Next, they can update their payment method (if required) and renew their subscription.
Subscription past due
After the first payment failure, we retry the payment up to 4 times, always with 12 hours between retries. If we are unable to charge the member after 48 hours, we will deactivate their subscription.