How members access their account
Memberful provides an intuitive payment and account management experience for your members which means you’ll spend less time providing customer support. Once you create your membership Plans, your audience can buy subscriptions to those Plans and manage their own membership accounts.
Learn how a member can:
Access their account
Members can access their membership account from:
https://YOURSITE.memberful.com/account
Replace YOURSITE with your actual Account URL sudomain, which can be found in your Memberful dashboard via Settings → Website name and URL. You can add this link to a button on your website, in the footer of your newsletter, or anywhere else.
Sign in using email
When a member lands on the sign in form, they’ll enter their email address and click Send sign in link.
Then, Memberful will send them an email with a link they can click to sign in. The link can only be used once and expires after 24 hours.
Members who created a password prior to the release of this feature can continue to use their existing password to sign in (if they prefer). New members can also choose to set a password after they sign up.
Reset their password
Passwords are no longer required, but for those members who choose to use them — they may need to reset them periodically.
From the Memberful sign in form, the member can click Sign in using password and then the Reset it link. Memberful will send them password reset instructions by email.
You can also trigger a password reset email from the member's profile in your Memberful dashboard or share a direct link with them.
https://YOURSITE.memberful.com/auth/password/new
Replace YOURSITE with your actual Account URL sudomain, which can be found in your Memberful dashboard via Settings → Website name and URL.
To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be used once. If they click the link, and reset their password, the link becomes invalid.
If the link becomes invalid, we recommend that the member delete the old reset email and start with a fresh password reset.
Related help docs:
- Learn how members can update their personal info.
- Learn how members can manage their subscriptions.
- Learn how members can access the member benefits.