White-label transactional emails

Memberful sends transactional emails on your behalf by default. You may also send white-labeled emails using your own SMTP server or a transactional email service like SendGrid, Mailgun, or Postmark.

Keep in mind that Memberful Posts are not transactional emails and therefore cannot be white-labeled.

In this help doc:

• Integrate with an SMTP server.
• Test your settings.
• Try these troubleshooting tips.

Integrate with an SMTP server

Navigate to Members → Settings from your Memberful dashboard, and select Send white label emails using my own SMTP service or server.

Fill in the form details and then click Save Changes.

Test your settings

After you click Save Changes, click Send a test email. If your test emails are not coming through, there may be an issue with your SMTP settings.

You can test your SMTP settings with any standard email app that lets you configure send settings. For example Outlook, Apple Mail, or Thunderbird could be used on a desktop computer. If your SMTP settings work from your own computer, they should also work when sending through Memberful.

Still not working? Try these troubleshooting tips...

• Check with the administrator of the email server to make sure you have the correct port and username / password details.
• Check if your SMTP provider allows sending from other IP addresses. If you’re using the SMTP settings provided by your ISP, there’s a chance they only allow sending from their customer’s IP addresses and not those from third parties.
• Remove prefixes on the server. For example, instead of https://memberful.com set the server to memberful.com
• Change the port number to 587. That's the standard SMTP port for most mail servers.

Related help doc:

• Set up a custom domain.