Problem with your WordPress connection

If you received a Problem with your WordPress connection email, the information in this doc will help you address the issue in a timely manner.

If this issue is not resolved, we will disconnect the Memberful WP plugin from your site, which will prevent your members from being able to log in and access your gated content.

In this help doc:

What does this notification mean?

Our WordPress plugin uses webhooks to sync member data between your site and Memberful. Should those webhooks fail to communicate with your site, our plugin will disconnect after 3 days.

Are you using a password-protected site?

Memberful does not work with password-protected websites (e.g. it must be publicly accessible to anyone who has the URL). If your website requires a password to access it, you'll need to remove the password requirement and disconnect / reconnect the plugin.

Are you using Cloudflare?

If you use Cloudflare's Bot Fight Mode product, it may be affecting the deliverability of our webhooks, an essential part of the WordPress plugin. To restore the functionality of the plugin, you should disable Bot Fight Mode. If you use the paid version, reach out to us and we can help you set up a rule to allow our webhooks requests without disabling the entire product.

What else might be causing the issue?

If our webhook messages don’t receive a response from your server within 15 seconds, we will consider that a failed request. So as a first step, contact your WordPress hosting provider and ask them to investigate why webhooks are failing or taking too long on your site.

Let them know that the endpoint we try to access on your site is /?memberful_endpoint=webhook. They'll be able to investigate and hopefully correct the error. If they can't resolve the issue, please contact us with the details of their investigation.

If you have access to your server logs, find the requests to /?memberful_endpoint=webhook—they might point you in the right direction.

Related help docs:

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