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Switching Stripe accounts requires migrating your Memberful members to the new account, reconnecting Stripe, and asking Memberful support to resync your members. In this help article, we’ll explain how to switch your connected Stripe account while preserving Memberful’s ability to process subscription renewals.

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Switch to a new Stripe account

1

Migrate your members

Use Stripe’s self-serve feature to migrate your Memberful members to your new Stripe account.
2

Deauthorize Memberful

In your Stripe dashboard, deauthorize the Memberful app.For more detail, see Stripe’s guide to disconnecting a Stripe account from a connected third-party platform.
3

Connect the new Stripe account

Go to Settings → Stripe in your Memberful dashboard and reconnect Memberful to your new Stripe account.
4

Request a member resync

and ask us to resync your members.
This resync is required. Until it is completed, Memberful won’t be able to charge your members when their subscriptions renew.