Manage group subscriptions

Group subscriptions include multiple memberships, purchased and managed by a single account known as the group manager. In this article, you'll learn how group managers can update group subscription settings and manage group members from their member account.

In this help doc:

• Managing a group subscription (for group managers).
• How the group manager can exclude themselves from the seat count.
• How the group manager can purchase additional member seats.

Managing a group subscription (for group managers)

Group managers can access and adjust their group settings from the Subscriptions tab in their account. There, they can:

• Access a unique invite link to share with potential group members
• Purchase additional member seats
• Manage members (promote to group manager or remove members)
• Require approval before members are added (optional)

They can visit the management page directly:

http://ACCOUNT-URL.memberful.com/account/plan_manager/team_subscriptions

Replace ACCOUNT-URL with your account URL subdomain, which can be found in your Memberful dashboard via Website → Settings.

For group subscriptions with more than 10 members, the interface becomes searchable for easier management.

Group members can leave the subscription at any time from the Subscriptions tab. When someone leaves, their seat becomes available for another member to join.

How the group manager can exclude themselves from the seat count

By default, group managers occupy a seat and receive member benefits. If a group manager prefers to handle only billing and member management, they can opt out of the seat count.

You, as the site admin, can access this setting from the dashboard. The group manager can also manage this setting from their account.

To remove themselves from the seat count, the group manager can:

1. Go to the Subscriptions tab in their account.
2. Toggle off Group manager is also a member.

This frees up a seat and disables access to member benefits (like newsletters, Discord, or gated content).

If no seats are available and the manager has opted out, they won’t be able to re-enable this setting until a seat is freed up.

In that case, the group manager must:

• Purchase an additional seat, or
• Remove an existing group member

How the group manager can purchase additional member seats

Group managers can purchase more member seats directly from the Subscriptions tab in their account—as long as no plan changes are scheduled.

How billing works:

• A per-member price must be set for the subscription plan in order to add seats.
• Charges for new seats are pro-rated based on the time remaining until the next renewal.
• On the next renewal, the full per-seat cost is added to the subscription total.

Related help docs:

• How members can update their personal info.
• How members can access the member benefits.
• Add a membership FAQ page to your site.