Customize the cancellation survey

Customize the member cancellation survey

Earlier in the year, we launched a built-in cancellation survey to help you improve your membership, reduce churn, and even win back members who were ready to cancel.

Today, we are releasing an update that will allow you to customize both the voice of the questions within the survey as well as which questions are shown to your members.

Edit the cancellation survey responses

Customize the response text for each category so they feel like a natural extension of your business and brand.

Edit survey responses

Choose which responses will be available to your members

If a certain response isn't relevant to your membership program, easily omit it with one click.

Hide certain responses

Customize your cancellation survey and gain valuable insights >

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