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In this help article, we’ll show you how to add or remove group members from the Memberful dashboard. Keep in mind that group managers can add and remove group members from their account. Search for the group manager and click the group subscription in their profile.
View group subscription
Search for the member in the Add a member to this group field. Then select the member and click Add to group. If the member doesn’t exist, add a new member via the Members tab in the Memberful dashboard. You can also import multiple members in bulk via our CSV import file; the only required fields are First name and Email. After you add the member, we update the total member seats in use. Whether the group manager counts toward that total depends on the Group manager is also a member setting.
Add group members
You can also remove a member from the group subscription, and free up a seat, by clicking Remove.
Group subscription remove member

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Exclude the group manager from the seat count

Group managers take up a seat in a group subscription and receive member benefits by default. However, they have the choice to be excluded from the seat count, and keep their involvement to billing and member management. Now, the group manager will no longer be included in the total seat count and will not receive member benefits (newsletters, Discord access, gated content, etc.). Both you, as a site admin, and the group manager, can access this setting. Learn how group managers can access this setting from their accounts. To access this setting as an admin, locate the group manager in the Memberful dashboard and click the subscription in their profile.
Click subscription
Toggle off the Group manager is also a member setting.
Group manager seat setting
Now the group manager will no longer be included in the total seat count and will not receive member benefits (newsletters, Discord access, gated content, etc.).

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Add seats to a group plan

Admins can add additional seats to a group subscription from the Memberful dashboard. This lets the group manager invite more members without changing plans.
1

Open the group manager's subscription

Locate the group manager in the Memberful dashboard, then click the subscription in their profile.
2

Open the additional member settings

Scroll down to Group configuration settings, then click Change under Additional Members.
Admin add seats
3

Add the seats

Select the number of seats to add, then click Change.
When you add seats:
  • The new seats are not charged until the subscription renews at the end of the current billing period.
  • The admin can increase the seat count up to the limit set in Max seats settings.
  • The group manager can use the additional seats as soon as they are added.