Operator
Perfecting the craft of membership. Subscribe now for weekly insights in your inbox written by Creator Growth Lead, Michael Gillespie.
The Membership Market is Sorting
A mid-year check on membership in 2026
Jul 14, 2026 | by Michael Gillespie
This isn't glamorous work: The quiet season of membership
Jul 7, 2026 | by Michael Gillespie
Your membership churn isn't mysterious.
Jun 30, 2026 | by Michael Gillespie
Thought of the week
“Churn isn’t some mysterious, complex system. It’s a metric that tells us how far we’ve stepped away from the basic needs of members.”
Instant and Endless: Why Scarcity Still Matters
In a world of endless answers, the value that can’t be copied matters most.
Jun 23, 2026 | by Michael Gillespie
If the promise matters, you need a format.
Jun 16, 2026 | by Michael Gillespie
The Membership Value Reset
Jun 9, 2026 | by Michael Gillespie
When Care Becomes Complexity
Good operators care deeply. But care without boundaries can quietly make a membership heavier than it needs to be.
Jun 2, 2026 | by Michael Gillespie
Member Exits Aren't The End
May 19, 2026 | by Michael Gillespie
The Forgotten Middle of Membership
May 12, 2026 | by Michael Gillespie