Offer and manage gifts
In this help doc:
- Add a Gift purchase link to your site.
- Purchase a gift.
- View a list of purchased or activated gifts.
- Manage gifts.
- How do I fix errors in a gift recipient's email address?
- What happens if a gift is purchased for a member with an active or inactive subscription?
Add a Gift purchase link to your site
When you create a Plan, we will generate a Plan purchase link and a Gift purchase link. Add the Gift purchase link to a button on your website.
Purchase a gift
When a customer clicks the Gift purchase link or purchase button on your site, they will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalized message, and payment information.
The gift recipient will receive an email with a link to activate their gift. If a physical address is required, make it clear on your website that the recipient will have the opportunity to enter it when they activate the gift. Upon activation, the member details are recorded in your dashboard and the gifted subscription begins.
Important note about gift purchases: The buyer is purchasing a one-time gift for the selected term. The gift recipient will be responsible for adding a payment method before the next renewal period (and will be reminded 1 week prior if they have not).
View a list of purchased or activated gifts
To see a list of all purchased gifts or activated gifts, navigate to the Activity tab and filter by New Gift or Gift Activated.
To manage a gift, enter the gift order number in the search bar on any page in your Memberful dashboard.
You will see the gift delivery status and delivery date. You can change the gift delivery date (if it hasn't been delivered) as well as the email address and name. You can also manually send the gift email if it hasn't been delivered.
How do I fix errors in a gift recipient's email address?
If the delivery date has passed and a gift recipient did not recieve the gift activation email because of email address errors, right-click and copy the Gift activation link, and either you, or the gift purchaser, can email it directly to the gift recipient. Make sure that neither you, nor the gift purchaser, is logged in to a member account when doing this otherwise the gift will be activated.
What happens if a gift is purchased for a member with an active or inactive subscription?
If a gift is activated by a member who already has a subscription (active or inactive) to a Plan that's in the same Plan Group as the one gifted to them, we will reactivate their old subscription (if necessary) and extend the renewal date. We do this to avoid members having multiple subscriptions from the same Plan Group.
Can't find what you're looking for? We'd love to help! 💪
Send us a message through the orange chat bubble in the lower right corner of the page. You'll hear back within a few hours Monday - Friday. 😀