Modify a member's subscription

In this help article, we’ll explain how you can manage member subscriptions directly from the Memberful dashboard. While members can manage most of their subscription details on their own through their account settings, you may need to step in occasionally. This includes making changes like canceling, editing amounts, deleting subscriptions, or updating renewal dates.

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Toggle auto-renew or cancel a subscription

To modify a member’s subscription status:

1. Go to the member’s profile and click the subscription link.
   
2. Enable auto-renew or cancel the member’s subscription auto-renew.
   
3. Alternatively, restart a subscription that has already expired.
   

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Edit a member’s custom amount

If you let members choose what to pay, you might need to update their contribution amount. To do this:

1. Go to the member’s profile and click the subscription link.
2. Click Change under Custom price, then enter a new amount that’s equal to or greater than the plan’s minimum price.

The member will be charged this amount at their new renewal, and all renewals going forward.

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Delete a member’s subscription

To delete a member’s subscription:

1. Go to the member’s profile and click the subscription link.
2. Then, select Delete subscription in the bottom-left corner of the window.

• Deleting a subscription immediately removes the member’s access to it and their associated benefits. They won’t be able to access it from their account.
• Canceling a subscription lets the member keep their access until the subscription expires. They’ll also have the option to renew it later from their account.

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Change a member’s renewal date

To change a member’s renewal date:

1. Go to the member’s profile and click the subscription link.
2. Click Change date.
   
3. Modify the renewal date to a date in the future, and then click Change.

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Change a member’s plan

If a member’s plan is part of a Plan Group, you can switch it to another plan in the same group. To do this:

1. Go to the member’s profile and click the subscription link.
2. Then, click Change, and select a different plan from the list. Your member will be charged accordingly.

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Add a coupon to a member’s subscription

To add a coupon to a member’s subscription:

1. Go to Revenue → Coupons.
2. Create a coupon or copy an existing coupon code.
3. Then, go to the member’s profile and click the subscription link.
4. From the subscription page, click Add coupon, and then Apply.

To add a coupon during an upgrade:

1. Click Change next to the plan name.
   
2. Choose the new plan, and then apply the coupon code.

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Remove a retention discount from one member

Once a member accepts a retention discount, you can’t remove it from their existing subscription through the Memberful dashboard. To return the member to the plan’s regular price: