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Your live Memberful account includes billing settings for your Memberful subscription, along with your Stripe connection for processing member payments. In this help article, we’ll show you how to manage your Memberful billing details, review your receipts, reactivate your account after a failed payment, and check your Stripe connection.

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Reactivate your account

If your $49 monthly Memberful payment fails, we’ll retry the payment several times during a short grace period. If we still can’t process the payment:
  • Transaction fees increase from 4.9% to 12.5%.
  • You can no longer email posts through Memberful.
1

Open your billing settings

Go to Settings → Billing.
2

Update your payment method

Update your payment method.
3

Reactivate your account

Click Reactivate my account.
Reactivate Account

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Update your credit card

You can update the card Memberful uses for your monthly account payment.
1

Open your billing settings

Go to Settings → Billing.
2

Change your payment method

Click Change.
Change Payment Method
3

Save your new card

Enter your new card details, then click Save.

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Update your billing address

Go to Settings → Billing, then click Add address or Edit address to add or update the billing address associated with your Memberful account.
Billing address

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View your Memberful receipts

Go to Settings → Billing, then scroll to the Receipts section to review receipts for your past Memberful account payments.
Memberful receipts

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Check your connection to Stripe

Go to Settings → Stripe to review your Stripe connection status.
Check Stripe connection