Skip to main content

Documentation Index

Fetch the complete documentation index at: https://memberful.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

In this help article, learn how to update your billing details, manage your Stripe connection, and perform other back-office tasks from your Memberful dashboard.

​
Reactivate your account

If your $49 monthly plan payment fails, we’ll retry several times during a short grace period. If payment still can’t be processed:
  • Transaction fees increase from 4.9% to 12.5%
  • Emailing posts via Memberful will be disabled
To restore your account:
  1. Go to Settings → Billing.
  2. Update your payment method.
  3. Click Reactivate my account.
Reactivate your account

​
Update your credit card

To change your payment method:
  1. Go to Settings → Billing.
  2. Click Change.
  3. Enter your new card details and click Save.
Change credit card

​
Update your billing address

To add or update your billing address:
  1. Go to Settings → Billing.
  2. Click Add address or Edit address.
Billing address

​
View your Memberful receipts

You can access a history of all past receipts:
  1. Go to Settings → Billing
  2. Scroll to the Receipts section.
Memberful receipts

​
Check your connection to Stripe

To view your Stripe connection status, go to Settings → Stripe.
Check Stripe connection