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In this help article, learn how to update your billing details, manage your Stripe connection, and perform other back-office tasks from your Memberful dashboard.

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Reactivate your account

If your $49 monthly plan payment fails, we’ll retry several times during a short grace period. If payment still can’t be processed:
  • Transaction fees increase from 4.9% to 12.5%
  • Emailing posts via Memberful will be disabled
To restore your account:
  1. Go to Settings → Billing.
  2. Update your payment method.
  3. Click Reactivate my account.
Reactivate your account

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Update your credit card

To change your payment method:
  1. Go to Settings → Billing.
  2. Click Change.
  3. Enter your new card details and click Save.
Change credit card

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Update your billing address

To add or update your billing address:
  1. Go to Settings → Billing.
  2. Click Add address or Edit address.
Billing address

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View your Memberful receipts

You can access a history of all past receipts:
  1. Go to Settings → Billing
  2. Scroll to the Receipts section.
Memberful receipts

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Check your connection to Stripe

To view your Stripe connection status, go to Settings → Stripe.
Check Stripe connection
Related help docs: