Manage your account in live mode

You can manage your billing information, check the status of your connection to Stripe, and perform other back-office tasks from your Memberful dashboard.

In this help doc:

• Reactivate your account.
• Update your billing address.
• Manage your Memberful receipts.
• Check your connection to Stripe.

Reactivate your account

When your monthly plan fee of $49 is due, we'll attempt to process the payment multiple times if the initial attempt fails. If we're unable to charge you within the grace period:

• Your transaction fees will increase from 4.9% to 12.5%.
• Emailing posts through Memberful will be disabled.

To reactivate your account, please update your payment method and click Reactivate my account under Settings → Billing.

Update your billing address

To add or update the billing address for your payment method, navigate to Settings → Billing, and click Add address or Edit address.

Manage your Memberful receipts

We keep a historical record of all your past receipts for your Memberful subscription. To access your past receipts, navigate to Settings → Billing.

Check your connection to Stripe

After connecting to Stripe through your Memberful account, you can check the status of this connection by navigating to Settings → Stripe.

Related help docs:

• Learn more about how Memberful securely processes payments.
• Update your email and password.
• Manage your admin email notification settings.