Manage your account in live mode

You can update your billing details, manage your Stripe connection, and perform other back-office tasks from your Memberful dashboard.

In this help doc:

• Reactivate your account.
• Update your credit card.
• Update your billing address.
• View your Memberful receipts.
• Check your connection to Stripe.

Reactivate your account

If your $49 monthly plan payment fails, we’ll retry several times during a short grace period. If payment still can’t be processed:

• Transaction fees increase from 4.9% to 12.5%
• Emailing posts via Memberful will be disabled

To restore your account:

1. Go to Settings → Billing.
2. Update your payment method.
3. Click Reactivate my account.

Update your credit card

To change your payment method:

1. Go to Settings → Billing.
2. Click Change.
3. Enter your new card details and click Save.

Update your billing address

To add or update your billing address:

1. Go to Settings → Billing.
2. Click Add address or Edit address.

View your Memberful receipts

You can access a history of all past receipts:

1. Go to Settings → Billing
2. Scroll to the Receipts section.

Check your connection to Stripe

To view your Stripe connection status go to Settings → Stripe.

Related help docs:

• Learn more about how Memberful securely processes payments.
• Update your email and password.
• Manage your admin email notification settings.