Video processing

Memberful Video is a built-in video hosting feature that seamlessly integrates with your Memberful-hosted site. This means you can embed videos directly into your posts or pages to make them accessible exclusively to your paid members.

In this help doc:

• Prepare your video files.
• (Optional) Review additional video processing tips.
• Review available processing messages.
• Troubleshooting video files.

Prepare your video files

Prepare your videos for faster processing and smooth streaming on your Memberful hosted website. While 1080p resolution helps, other factors are just as important. Videos outside standard specs may take longer to process, so follow these tips to save time and ensure great playback.

Here are the recommended settings for your 1080p video files:

1. Resolution: Up to 1080p (1920x1080).
   
2. Video Codec: Use H.264, a common and highly compatible format.
   
3. Keyframe Interval: Keep keyframes spaced less than 20 seconds apart.
   
4. Bitrate: 8 Mbps or less. Higher bitrates may slow processing.
   
5. Frame Rate: Between 5 and 120 frames per second (fps). Rates outside this range will be adjusted to 30 fps.
   
6. Audio Codec: Use AAC, the most widely supported audio format.

(Optional) Review additional video processing tips

• If you don’t know about codecs, bitrate, or frame rates, don’t worry! Many video editing tools from platforms like Adobe Premiere Pro or iMovie, have presets for "H.264" or "Web-optimized" exports.
• Still need help? Look for the option to export your video for platforms like YouTube—it usually meets these standards.

Review available processing messages

After uploading your video to a post, a processing message will display with 3 possible updates.

A standard video file that meets all optimal upload parameters:

A non-standard video file with one suboptimal upload parameter:

A non-standard video file with multiple suboptimal upload parameters:

By following these steps, you’ll ensure faster processing and a better experience for your audience!

Troubleshooting video files

Why didn't my video send?

If you click "Publish" or "Update" while a video is processing, the behavior varies:

• Website updates: The video will appear once processing completes.
• Email updates: The email will send only after the video successfully processes. If processing fails, you will receive a notification email.

Memberful video troubleshooting

If you run into issues uploading your video file, review your processing message, resolve the incorrect parameter, and reload the file.

Related help docs:

• Add video content to hosted pages.
• Add video content to hosted posts.
• View whether a member is subscribed to post emails.