Customer Happiness Engineer

We’re looking for a great problem solver to help our customers use Memberful. As the Customer Happiness Engineer, you’ll have the chance to make a big impact by providing unexpectedly great technical support to all customers and prospects. You’ll also fix routine bugs and work on high-impact feature requests for top customers.

About you

We’re a small team so autonomy, resourcefulness, and a sense of curiosity are necessary qualities for this role. We don't require heavy direction or daily check-ins. This means you'll come up with your own goals and execute them. You'll discover, plan, and see things through from start to finish.

This job is for you if:

You should be hungry and excited to take on real responsibility and work hard on useful software with real paying customers.

What you’ll work on

We believe deeply in providing unexpectedly great technical support to our customers. Our Ruby on Rails application, which runs on Heroku, is used by 100,000+ people. As a primary point of contact with customers on a small team, you'll make a big impact in this area.

Because we’re a small team, your work will be both demanding and multidisciplinary:

Some of the tools we use: Basecamp, Github, Heroku, Stripe, Librato, Circle CI, Postmark, Papertrail, Slack, Intercom.

Skills, Salary & Benefits

You should have demonstrated Ruby programming ability and experience with production Rails applications. We’re looking for someone with a strong track record of shipping solid work on a real product. Experience with applications hosted on Heroku is a bonus.

How to apply

If you think you'd be a good fit, email ch[at]memberful.com with [Customer Happiness Engineer] in the subject and tell us why. We strongly favor candidates who put extra effort into their cover letter and application. Let us know why you want this job, not just any job.

We’d also like to see some examples of software code you’ve written. We understand that can be difficult if you're currently working on a commercial project, but please send whatever you can. If we think you're a good fit, we'll be back in touch with next steps.