Replace the group subscription manager
Group plans are a great solution for companies, groups, or schools that have a single point of contact (i.e. the group subscription manager), but are purchasing access for multiple people.
In some instances, it may be necessary to replace the group subscription manager. This article will outline the different scenarios and provide step-by-step instructions on how to make the switch in each case.
In this help doc:
Group manager promotes a member
Group managers can select a group member to replace them in their role. To start, the group manager should navigate to the Manage Members tab in their account, and then click the Edit member icon next to the member being promoted.
After clicking the icon, they’ll be able to promote the member to manager. The new group subscription manager will be sent the group manager welcome email (if enabled).
If the group manager promotes the member, they'll be able to either remain in the group as a regular member or remove themself from the group.
Removing themselves from the group will open a seat in the subscription. Remaining in the group as a member will maintain the current seat count.
Admin promotes a member to group manager
To replace a group subscription manager via the Memberful dashboard, navigate to the group subscription, click the Edit member icon, and promote a member to manager. The new group subscription manager will be sent the group manager welcome email (if enabled).
Once done, you'll be able to keep the previous manager in the group as a regular member or remove them from the group altogether. Removing them from the group will open a seat in the subscription. Keeping them in the group as a member will maintain the current seat count.
If you add a new member to the group subscription, you can immediately promote that member to be the group manager, and either keep or remove the previous one.
Related help docs:
- Learn how group subscription managers can manage their members.
- Move group to a different plan.
- Add or remove group members.
- Accept external payments.