Pause a subscription
See below for a few ways to pause a subscription for a few members. Please contact us if you need to pause subscriptions for more than 20 members.
In this help doc:
- Extend the member’s renewal date.
- Suspend the member’s order.
- Apply a coupon to the member’s subscription.
Extend the renewal date
Navigate to the member's profile, click the subscription link, and change the renewal to a later date.
Suspend the order
Navigate to the member's profile, click the subscription Order #, and then click Suspend order. This will also prevent the member from having access to any members-only content. Click Complete order to unpause the Plan.
Apply a coupon to the subscription
If you’re on our Pro or Premium plan, navigate to Plans → Coupons and create a 100% off recurring coupon. From the member’s profile, click the subscription link and add the coupon. When you want to unpause the member, remove the coupon from their subscription.