Import your members

Need to import your members from another system into Memberful? We’re happy to provide hands-on support!

Which of the following three scenarios do you fall under?

I'm using Stripe, and my member’s already have Stripe Subscriptions.

You do not need to prepare a CSV import file. We can import your subscriptions and members directly from your Stripe account. Please contact us.

  1. If applicable, upgrade to Pro plan from Account → Plans and billing.
  2. Create your Plan(s) in Memberful.
  3. Connect to Stripe via Settings → Payment.
  4. Tell us how to map your old Stripe Plans to your Memberful Plans.
  5. Schedule an import date. (We require atleast 5 business days.)
  6. We will migrate all active subscriptions and confirm with you once the import is complete. Afterward, we will delete the Stripe Subscriptions to avoid duplicate charges.

What to do after import →

I'm using Stripe, but my members do not have Stripe Subscriptions.

Prepare and generate an export from your old membership system and format it so it can be imported to Memberful via our CSV import file. Include the Stripe Customer IDs.

  1. If applicable, upgrade to Pro plan from Account → Plans and billing.
  2. Create your Plan(s) in Memberful.
  3. Connect to Stripe via Settings → Payment.
  4. Navigate to the Members tab in your Memberful dashboard, click Import Members, and download our sample CSV import file.

    Click the Import members link

  5. Fill in the CSV import file. (See a list of the fields below.) The only required fields are First name, Last name, and Email. If you don't want to include a field, leave it empty. To add a member with multiple Plans, simply re-import the same member again with a different Plan.

    Please note that the import tool will not work if there are special characters in the CSV file. Microsoft Excel generates these special characters. For that reason, we recommend importing and re-exporting the CSV via Google Sheets.

  6. After you've properly formatted your CSV file, click Import Members to upload the file and import your members.

If you'd like our assistance with an import, please add your CSV import file to Google Sheets, and email us a link to the file. For security and privacy reasons, please do not email us import files.

What to do after import →

I'm not using Stripe yet.

Please contact us for details. We can guide you on how to move your existing customer credit cards to Stripe. Once your credit cards are migrated to Stripe, you'll generate an export from your old membership system and format it so it can be imported to Memberful via our CSV import file.

If you can’t move the credit cards over to Stripe, you can prompt members to add one when you send them the password reset email.

CSV import fields

What to do after import

  1. Disable your old membership system completely and terminate any recurring billing logic in your previous processor (if required).
  2. Enable Memberful on your WordPress site or non-WordPress site and push live any necessary design changes (e.g. add Memberful purchase and sign in links).
  3. Make a final export from your old system and import your members using the import tool. If you’re already using Stripe Subscriptions, we will perform the import for you.
  4. Using WordPress? We recommend that you delete your users from WordPress. We will recreate the users after they log in through a Memberful sign in link. If you don't delete the users, we will ask them to sign in with their existing WordPress credentials so we can sync the WordPress/Memberful accounts.
  5. After the import is complete, send an email to your members letting them know about the new system and include a link to reset their password and sign in. If you couldn't import their credit cards, you should also ask them to add a credit card.

Link to reset password and sign in https://YOURSITE.memberful.com/auth/password/new

Members should reset their password

Link to add credit card https://YOURSITE.memberful.com/account/credit_card/edit

Members can add a credit card

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