Migrate from Substack

Need to import your members from Substack to Memberful? We provide hands-on support! Since Memberful and Substack both use Stripe, you can keep all of your subscribers' payment information when you migrate over — creating a seamless experience with no interruptions.

In this help doc:

Why make the move

With Memberful, you can integrate with best in-class email newsletter providers (like Mailchimp, ConvertKit, Campaign Monitor, or Drip) to send your members-only newsletter. You can also create a more holistic membership offering: Use our WordPress integration to gate content on your site and connect to Discord or Discourse to create a members-only community.

Plus, with Memberful, you have more control over the entire look and feel of the member experience: We’re happy to take a back seat so you can establish a more direct relationship with your audience, from your own website.

Set up Memberful

Set up takes less than 15 minutes.

  1. Open a Memberful account and upgrade to the Pro plan.
  2. Integrate your email newsletter provider like ConvertKit or Mailchimp.
  3. Create your Plans and connect to Stripe.

We will migrate your members

We manage the member subscription within Memberful. When it's time to charge, we charge the customer credit card stored in Stripe.

  1. Tell us how to map your Stripe Subscriptions to your Memberful Plans.
  2. Disable all Substack and Stripe transactional emails.
  3. We will migrate all your active subscriptions to Memberful, and delete the Stripe Subscriptions to avoid duplicate charges.

Re-launch your membership

Launch Memberful on your website!

  1. Add the Memberful Plan Purchase links to your website.
  2. Let your members know about the new system and provide them with the password reset link so they can sign in to their accounts.
  3. Close your Substack account.

Contact us to get started! 🚀

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Send us a message through the orange chat bubble in the lower right corner of the page. You'll hear back within a few hours Monday - Friday. 😀

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