I'm using Stripe and my members already have Stripe Subscriptions

If you’re integrated with a system that uses Stripe Subscriptions (like MemberPress, MemberSpace, or Pico) we can import your members and their subscriptions directly from your Stripe account!

Stripe Subscriptions

In this help doc:

Prepare for the migration

  1. Upgrade to Pro plan from Account → Plans and billing. (Optional)
  2. Create your Plan(s) in Memberful.
  3. Connect to Stripe via Settings → Payment.
  4. Gather the following information (later, you'll share this with us):
    1. How to map your old Stripe Products to your Memberful Plans. For example, “Move everyone on Stripe annual subscription to the Memberful plan called Annual.”
    2. Each plan’s “App ID”. You can find this by viewing the Plan in your Stripe Dashboard. Stripe Plan's App ID
    3. If required: Provide us a CSV list of coupons that should be applied in bulk. (e.g. add coupon HOLIDAYSALE to members x, y, and z.)
  5. Contact us to provide this information and ask us book a migration date. (We require 3 - 5 business days’ notice.)
  6. Before the migration, disable all automated emails in your old system (and Stripe if required) so members aren’t notified of changes. Disable signups on your old system.
  7. We will confirm everything with you before proceeding with the migration.

Non-WordPress site post-migration steps

  1. We will migrate all active subscriptions, confirm with you once the import is complete, and delete the Stripe Subscriptions to avoid duplicate charges.
  2. Email members and tell them about the new system. When a member lands on the sign in form, they’ll enter their email address, and Memberful will send them a link that they just need to tap or click to sign in. (If they prefer a password, they’ll be able to set one and use it to sign in.)
  3. Disable your old membership system completely.

WordPress site post-migration steps

  1. We will migrate all active subscriptions, confirm with you once the import is complete, and delete the Stripe Subscriptions to avoid duplicate charges.
  2. Enable Memberful on your WordPress site and push live any necessary design changes.
  3. Delete your users from WordPress. (We will recreate the users.) If you don't delete the users, we will ask them to sign in with their existing WordPress credentials so we can sync the WordPress / Memberful accounts.

    Sync the WordPress / Memberful accounts

  4. Email members and tell them about the new system. When a member lands on the sign in form, they’ll enter their email address, and Memberful will send them a link that they just need to tap or click to sign in. (If they prefer a password, they’ll be able to set one and use it to sign in.)

  5. Disable your old membership system completely.

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