Memberful sends beautiful transactional emails on your behalf that drive members to take important actions. The email templates include default text as well as the ability to fully customize both the subject line and email body using a rich text editor and variables. If you're on our Pro or Premium plan, we'll also apply your custom branding to the templates.
In this help doc:
Test email templates
To send and receive transactional emails while in test payment mode, navigate to Account → Plans and billing and upgrade to the Pro plan for free.
To edit and test the email templates after your site is live, you can open a separate Memberful account and leave it in test payment mode, or use a service like PutsMail.
Edit email templates
Navigate to Customize → Email. All email templates are enabled by default except for the Welcome message and Checking in.
Select an email template, and then click Edit template.
You can edit the subject line and the default text. You can also click Add variable to view the available variables and add them to the template. Click Reset to default to reset the default text.
Click Save changes when you’re done editing.
- Welcome message: Sent when a new member completes their first order or activates a gift.
- Checking in: Response sent 14 days after a member completes their first order.
- New free member created: Sent to new members who sign up for free or are created by Staff.
- Gift delivery: Sent when a member receives a gift.
- Discord invite: Sent to new members if the Discord integration is enabled.
- Payment receipt: Sent whenever a member completes an order, including orders with a free trial.
- Payment refunded: Sent when an order is refunded.
- Gift payment receipt: Sent when someone buys a gift.
- Card missing: Sent one week before renewal when a member does not have a credit card.
- Card expired: Sent one week before renewal when a member's credit card has expired.
- Subscription expiring soon: Sent 48 hours before a subscription expires when autorenew is off.
- Subscription is past due: Sent when a subscription becomes past due.
- Subscription expired: Sent when a subscription has expired.
- Yearly renewal reminder: 5 days before a member's yearly subscription is due for renewal.
- Free trial ending: Sent 5 days before a free trial ends.
Team subscriptions emails
- (Premium) Welcome new plan manager: Sent to new plan managers after they purchase a group subscription.
- (Premium) Welcome new team member: Sent to new team members after they join a team subscription.
- (Premium) Request to join a team subscription: Sent to plan manager when a member requests approval to join a team subscription.
- Password reset: Sent when a member has lost or forgotten their password
Welcome message, Payment receipt, Order refunded, Checking in, Password reset, New free member created, Discord invite
- Site name: The name of the site as configured in Account → Account settings.
- First name: The first name of the email recipient.
Subscription expiring soon, Subscription is past due, Subscription expired, Card expired, Card missing, Yearly renewal reminder, Free trial ending
- Plan name: The name of the subscription's plan.
- Renewal amount: The renewal price for the subscription.
- Renewal date: The renewal (or expiration, if inactive) date for the subscription.
Gift delivery, gift payment receipt
- Site name
- Gift giver name
- Gift giver email
- Gift recipient name
- Gift recipient email
Request to join a team subscription, Welcome new team member, Welcome plan manager
- Plan name
- Plan manager name (Welcome new team member only)
- Plan manager email (Welcome new team member only)
- Team member name (Request to join a team subscription only)
- Team member email (Request to join a team subscription only)
Related help docs:
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