Memberful requires a Stripe account to process credit card payments. Memberful connects to your Stripe account with a click (visit Settings → Payment).
If you don't have a Stripe account, you can sign up and connect directly from Memberful. The Stripe sign up form is short and simple, and should take less than five minutes.
In this help doc:
- What is Stripe?
- How does it work?
- How do my customers pay me?
- Do you support other payment processors?
- How do I handle disputes or chargebacks?
What is Stripe?
Stripe is a full-stack credit card payment processor. They're a lot like PayPal, but with simpler pricing (no hidden fees), a cleaner interface, and more modern security features that don't require us to handle sensitive customer credit card data. It's free to sign up for Stripe, and they have simple transaction based pricing.
How does it work?
Stripe connects with your bank and handles the back end credit card processing for Memberful. They automatically deposit any payments you receive through Memberful directly to your bank account. They also provide you with the appropriate documents and exports for bookkeeping and tax reporting.
Do you support SCA and 3D Secure 2?
We use Stripe's latest technology to fully comply with EU requirements for SCA and 3D Secure 2.0. You can read more about it in this blog post.
How do my customers pay me?
Once you've connected to your Stripe account, your customers pay you with any major credit card (Visa, Mastercard, American Express, Discover, JCB) from anywhere in the world. They can also pay you through Apple Pay or Google Pay.
Do you support other payment processors?
We don't support any other payment processors. Visit stripe.com/global to see the full list of countries where Stripe is available.
How do I handle disputes or chargebacks?
Occasionally, members may dispute a charge through their credit card provider. Stripe acts on behalf of the card issuer and your customer to facilitate resolving the chargeback. Addressing any disputes quickly and professionally will help maintain your Stripe account in good standing. You'll find more details and how to prevent them here https://stripe.com/docs/disputes.
Related help docs:
- What happens with failed payments?
- How do I switch Stripe accounts?
- Choose your currency.
- Collect taxes.