Payment Processing

Memberful requires a Stripe account to process credit card payments. Memberful connects to your Stripe account with a click (visit Settings → Payment).

If you don't have a Stripe account, you can sign up and connect directly from Memberful. The Stripe sign up form is short and simple, and should take less than five minutes.

In this help doc:

What is Stripe?

Accept payments securely with Stripe

Stripe is a full-stack credit card payment processor. They're a lot like PayPal, but with simpler pricing (no hidden fees), a cleaner interface, and more modern security features that don't require us to handle sensitive customer credit card data. It's free to sign up for Stripe, and they have simple transaction based pricing.

How does it work?

Stripe connects with your bank and handles the back end credit card processing for Memberful. They automatically deposit any payments you receive through Memberful directly to your bank account. They also provide you with the appropriate documents and exports for bookkeeping and tax reporting.

How do my customers pay me?

Once you've connected to your Stripe account, your customers pay you with any major credit card (Visa, Mastercard, American Express, Discover, JCB) from anywhere in the world.

What happens with failed payments?

After the first payment failure, we retry the payment up to 4 times—always with 12 hours between retries. If we are unable to charge the member after 48 hours, we will deactivate their subscription.

Do you support other payment processors?

We don't support any other payment processors.

Is Stripe available in my country?

Visit stripe.com/global to see the full list of countries where Stripe is available.

Related help docs:

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