Memberful dashboard

With Memberful, you get an independent dashboard featuring charts, activity feeds, and powerful metrics including revenue, monthly recurring revenue, member lifetime value (LTV), MRR per member, member churn rate, new orders, renewals, and refunds. You can click each metric in the Dashboard to apply filters by Plan.

In this help doc:

Access your Memberful dashboard

You can access your Dashboard from: https://YOURSITE.memberful.com/admin/auth/sign_in

Here you will see the metrics we track, which will help you evaluate your business goals, objectives, and overall performance. Keep in mind that some metrics are live, while others are updated a few times a day:

Dashboard

All dates and times in the Dashboard are in Coordinated Universal Time (UTC), and we process all charges in UTC.

Search for members

Enter a member's name, email address, or order number in the search bar on any page in the Memberful dashboard. You can also type "s" anywhere in the Dashboard (assuming your cursor is not in another input field) to access the search bar.

Search

Members tab

From the Members tab you can import members and add new members. You can also apply a filter to view active members, inactive members, or all members, and export a CSV report.

Members tab

Click a name to edit a member’s details, manage their subscriptions, or process a refund.

Edit a member

Refunds and suspensions

Click the Order # to access the Refund order and Suspend order buttons.

Refund

If you suspend the most recent order it will automatically mark the subscription as inactive. It becomes active again when you unsuspend it.

Click the Refund order button to process a full or partial refund—with or without canceling the associated subscription. You can also select a reason for the refund (optional), which will be logged in your Stripe dashboard.

Refund order

Memberful does not refund your transaction fees when you process a refund for a member.

Manage subscriptions

When you click a subscription, you can change the renewal date, disable auto-renew, add a coupon, and view (and edit) the Active Since field. Active Since is a counter that tracks how long the member has been active without lapsing. You can use this data to reward longevity.

Edit a subscription

Plans tab

From the Plans tab you can create a new Plan, manage Plan Settings, create Plan Groups, upload and manage Downloads, and view active subscribers by Plan.

Plans tab

Activity tab

From the Activity tab you can view ongoing membership activity. You can also apply a filter by activity and export a CSV report.

Activity tab

Please note that we longer report Failed Payments. We didn't delete the events we previously recorded, which means the Failed Payments filter is still available for older, "archived" events.

Settings tab

Settings tab

Account tab

Manage account tab

Related help docs:

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