Member account management
Memberful provides an intuitive payment and account management experience for your members which mean you’ll spend less time providing customer support. Once you create your membership Plans, your audience can buy subscriptions to those Plans and manage their own membership accounts.
Learn how a member can:
- Access their account.
- Manage their subscriptions.
- Manage a group subscription.
- Access private podcasts.
- Access Downloads.
- Download order receipts.
- Update payment details.
- Reset their password.
Access their account
Members can access their membership account from the link below. You can add this link to a button on your website, in the footer of your newsletter, or anywhere else.
Replace YOURSITE with your actual site name, which can be found in your Memberful dashboard via Account → Account settings.
From the Profile menu item, a member can update their name, email, password, address (if required), and custom field (if required). They can also add a photo to their profile using Gravatar.
Manage their subscriptions
When you create a Plan (other than One-time payments and subscriptions with a fixed number of payments), you can decide if you want auto-renew to be on or off by default.
If a member wants to toggle off auto-renew (i.e. cancel their subscription) or on (i.e. renew their subscription automatically and indefinitely) later on, they can do so under the Subscriptions menu item in their account.
If a member is subscribed to a Plan that allows them to choose what they pay, they can also change their contribution price from this view.
If you sell multiple Plans, you may want to offer members the option to upgrade / downgrade. When you add all your Plans to the same Plan Group, members will have the option to change between them from the Subscriptions menu item in their account.
Apply a coupon code during a Plan upgrade
To add a coupon during a Plan upgrade, members can navigate to the Subscriptions menu item in their account, click Change plan, and apply the coupon code.
Apply a coupon code to an existing subscription
To add a coupon to an existing subscription, members can navigate to the Subscriptions menu item in their account, click Add coupon, and apply the coupon code.
Renew a subscription that is past due
If a member's subscription is past due or expired, they can navigate to the Subscriptions menu item and click Renew Now. Next, they can update their credit card details or switch to Apple Pay (if required) and renew their subscription.
After the first payment failure, we retry the payment up to 4 times—always with 12 hours between retries. If we are unable to charge the member after 48 hours, we will deactivate their subscription.
Manage a group subscription
Team plans are Plans that contain multiple memberships purchased and managed by a single account. Learn how Plan Managers can purchase and manage group subscriptions.
Access private podcasts
Members can access their private RSS feeds from the Podcasts menu item in their account. Learn more about private podcasts.
Members can access members-only Downloads (like MP3s and PDFs) from the Downloads menu item in their account.
When a member clicks a Download, we create a temporary link that expires after 10 minutes. This prevents link sharing. Once the link expires, the member will have to click the Download link again (from your site or their account) if they want to download the file. Learn more about Downloads.
Download order receipts
Members can access and download their order receipts (i.e. invoices) from the Orders menu item in their account.
Update payment details
Members can view and update their payment details from the Update Card menu item in their account. If accessing their account from Safari, they can also switch their payment method to Apple Pay.
Reset their password
If your member forgets their password, they can click the Reset it link under the Sign in button and Memberful will send them password reset instructions by email.
You can also trigger a password reset email from the member's profile in your Memberful dashboard or share a direct link with them.
To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be used once. If they click the link, and reset their password, the link becomes invalid.
If the link becomes invalid, we recommend that the member delete the old reset email and start with a fresh password reset.
Related help docs:
- Try a live demo of Memberful's payment and account management experience.
- Take a tour of the Memberful admin dashboard.
- Learn more about admin member management.
- Add a membership FAQ page to your site.
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