How subscriptions work
At Memberful, we refer to canceling a Plan as toggling off auto-renew and renewing a Plan as toggling on auto-renew.
In this help doc:
- Review your Plan Settings.
- How members manage their subscriptions.
- How you can manage your members' subscriptions.
Review your Plan Settings
Auto-renew starts is toggled on by default in Standard plans and Date-based plans. This means plan members will be charged on the anniversary of their renewal—indefinitely.
You can choose to toggle off Auto-renew starts in the Plan Settings accessed via the Plans tab in your Memberful dashboard.
How members manage their subscriptions
If your member wants to toggle off auto-renew (i.e. cancel their subscription) or on (i.e. renew their subscription automatically and indefinitely), they can do so from their Memberful account, under the Subscriptions tab, accessed via your site or an account link:
Please note that there are no auto-renew settings for Fixed or Lifetime plans.
Members can also see a list of their orders and access their receipts, update their credit card details, and update their address (if you have a Plan that is set to collect addresses).
If a member's subscription is past due or expired, they can navigate to the Subscriptions tab and click Renew Now. Next, they can update their credit card details (or switch to Apple Pay) if required and renew their subscription.
How members can add an image to their account
The avatar service we use is called Gravatar.
How members can upgrade or downgrade their Plan
If you want members to be able to upgrade or downgrade their Plans, simply add all your Plans to the same Plan Group. Members will be able to change between Plans from the Subscriptions tab in their account.
How members can reset their passwords
If your member forgets their password they can click the Reset it link under the Sign in button, and Memberful will send them password reset instructions by email.
You can also send a password reset email from the member's profile in your Memberful dashboard.
To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be used once. If they click the link, and reset their password, the link becomes invalid.
If the link becomes invalid, we recommend that the member delete the old reset email and start with a fresh password reset.
How you can manage your members' subscriptions
You can also toggle auto-renew on or off for a member. Locate the member using the search bar in your Memberful dashboard and then click the subscription in their profile.
Then enable or disable auto-renew.
How to pause a Plan
There are a few ways to pause a member's Plan:
Navigate to the member's profile, click the subscription link, and change the renewal to a later date.
Navigate to the member's profile, click the subscription Order #, and then click Suspend order. This will also prevent the member from having access to any members-only content. Click Complete order to unpause the Plan.
If you’re on our Pro or Premium plan, navigate to Settings → Coupons and create a 100% off recurring coupon. From the member’s profile, click the subscription link and add the coupon. When you want to unpause the member, simply remove the coupon from their subscription.
Related help docs:
- Create a Team Plan.
- Create a membership FAQ page on your site.
- Try a live demo of the Memberful Overlay.
- Connect Memberful to WordPress in 2 minutes.
- Use Memberful without WordPress.
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