FAQs for your member page

We’ve complied a list of frequently asked questions (FAQs) for you to use on your membership site. Feel free to copy these FAQs and modify them based on your particular setup.

Make sure to replace YOURSITE with your actual site name which can be found in your Memberful dashboard via Account → Account settings.

FAQs:

• Why can’t I log in to your site?
• How do I cancel my subscription?
• Can I switch plans?
• Can I update my email address?
• Can I update my credit card?
• How do I reset my password?
• Can I gift a subscription?

Why can’t I log in to your site?

Check your browser’s security settings. Our membership software won’t work if you’ve disabled 3rd-party cookies. Either change your settings or use another browser.

How do I cancel my subscription?

Log in to your account and toggle auto-renew off from the Subscriptions tab. https://YOURSITE.memberful.com/account/subscriptions

Can I switch from a monthly plan to an annual plan?

Yes. Click Change plan from the Subscriptions tab in your account. You’ll be switched to the new plan immediately and charged a prorated amount. https://YOURSITE.memberful.com/account/subscriptions

Can I update my email address or other personal information?

Yes. Log in to your account to make these changes. https://YOURSITE.memberful.com/account

Can I update my credit card?

Yes. Log in to your account, add the new card and click Update my credit card. https://YOURSITE.memberful.com/account/credit_card/edit

How do I reset my password?

Click this link https://YOURSITE.memberful.com/auth/password/new, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:

• Password reset links automatically expire after 48 hours.
• Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
• If the link becomes invalid, delete the old reset email and start with a fresh password reset.

Can I gift a subscription?

Yes. It’s easy to gift a subscription. Click this link: https://YOURSITE.memberful.com/gift?plan=12345

You will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalized message, and your payment information. The gift recipient will receive an email with a link to activate their gift. If a physical address is required, the gift recipient will have the opportunity to enter it when they activate the gift.

Keep in mind that you’re purchasing a one-time gift for the selected term (e.g. month or year). The gift recipient will be responsible for adding a payment method before the next renewal period if they’d like to continue with the subscription.