FAQs for your member page
We’ve complied a list of frequently asked questions (FAQs) for you to use on your membership site. Feel free to copy these FAQs and modify them based on your particular setup.
Make sure to replace YOURSITE with your actual site name which can be found in your Memberful dashboard via Account → Account settings.
Why can’t I log in to your site?
Check your browser’s security settings: Our membership software won’t work if you’ve disabled 3rd-party cookies. Either change your settings or use another browser.
How do I cancel my subscription?
Log in to your account and toggle auto-renew off from the Subscriptions tab.
This answer only applies to Standard and Date-based plans.
Can I switch from a monthly plan to an annual plan?
Yes. Click Change plan from the Subscriptions tab in your account. You’ll be switched to the new plan immediately and charged a prorated amount for the upgrade.
You may have to adjust this answer based on your Plan Group Settings.
Can I update my email address or other personal information?
Yes. Log in to your account to make these changes.
How do I reset my password?
Click this link
https://YOURSITE.memberful.com/auth/password/new, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be clicked once. If you click the link, but don't reset your password, the link becomes invalid.
- If the link becomes invalid, delete the old reset email and start with a fresh password reset.
Can I gift a subscription?
Yes. It’s easy to gift a subscription. Click this link:
You will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalized message, and your payment information. The gift recipient will receive an email with a link to activate their gift. If a physical address is required, the gift recipient will have the opportunity to enter it when they activate the gift.
Keep in mind that you’re purchasing a one-time gift for the selected term (e.g. month or year). The gift recipient will be responsible for adding a payment method before the next renewal period if they’d like to continue with the subscription.
You can find your unique Gift purchase link in your Plan Settings.
Can't find what you're looking for? We'd love to help! 💪
Send us a message through the orange chat bubble in the lower right corner of the page. You'll hear back within a few hours Monday - Friday. 😀
- Import your members
- Edit email templates
- Create a Plan
- Create Plan Groups
- Change Plan price
- Include or sell Downloads
- Update your account settings
- Choose your currency
- Give free access
- Enable Apple Pay
- Integrate with Google Analytics
- Add custom conversion tracking
- Set member attributes
- Integrate with Zapier
- Create a coupon
- Add a custom field
- Offer and manage gifts
- Integrate with Tapfiliate
- Include VAT
- Use a staging site
- Move all members of a Plan
- Install the Memberful plugin
- WordPress hosting providers
- Enable SSL (recommended)
- Other plugins (recommended)
- Theme compatibility
- Add a link to buy a plan
- Add a link to buy a gift
- Protect WordPress content
- Organize protected content
- Memberful account links
- Private RSS Feeds
- WordPress shortcodes
- WordPress functions
- Disconnect/reconnect plugin