FAQs for your member page
Weâve complied a list of frequently asked questions (FAQs) for you to use on your membership site. Feel free to copy these FAQs and modify them based on your particular setup.
Make sure to replace YOURSITE with your actual site name which can be found in your Memberful dashboard via Account â Account settings.
FAQs:
- Why canât I log in to your site?
- How do I cancel my subscription?
- Can I switch plans?
- Can I update my email address?
- Can I update my credit card?
- How do I reset my password?
- Can I gift a subscription?
- How can I join your Discord server and get the correct role?
- Which podcast players work with my private feed?
- How can I add a profile picture to my account?
Why canât I log in to your site?
Check your browserâs security settings. Our membership software wonât work if youâve disabled 3rd-party cookies. Either change your settings or use another browser.
How do I cancel my subscription?
Log in to your account and toggle auto-renew off from the Subscriptions menu item.
https://YOURSITE.memberful.com/account/subscriptions
This answer only applies to Plans that renew indefinitely.
Can I switch from a monthly plan to an annual plan?
Yes. Click Change plan from the Subscriptions menu item in your account. Youâll be switched to the new plan immediately and charged a prorated amount.
https://YOURSITE.memberful.com/account/subscriptions
You may have to adjust this answer based on your Plan Group Settings.
Can I update my email address or other personal information?
Yes. Log in to your account to make these changes.
https://YOURSITE.memberful.com/account
Can I update my credit card?
Yes. Log in to your account, add the new card and click Update my credit card.
https://YOURSITE.memberful.com/account/credit_card/edit
How do I reset my password?
Click this link https://YOURSITE.memberful.com/auth/password/new, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be used once. If you click the link, and reset your password, the link becomes invalid.
- If the link becomes invalid, delete the old reset email and start with a fresh password reset.
Can I gift a subscription?
Yes. Itâs easy to gift a subscription. Click this link:
https://YOURSITE.memberful.com/gift?plan=12345
You will be prompted to enter the gift recipientâs name and email address, the delivery date, a personalized message, and your payment information. The gift recipient will receive an email with a link to activate their gift. If a physical address is required, the gift recipient will have the opportunity to enter it when they activate the gift.
Keep in mind that youâre purchasing a one-time gift for the selected term (e.g. month or year). The gift recipient will be responsible for adding a payment method before the next renewal period if theyâd like to continue with the subscription.
You can find your unique Gift purchase link in your Plan Settings.
How can I join your Discord server and get the correct role?
Open a Discord account (if you donât already have one), and then click the authorization link in the Discord invite we sent to your inbox. If you donât see the email in your inbox (check your spam / junk folders), click this link:
https://YOURSITE.memberful.com/account/discord/authorize
Which podcast players work with my private feed?
Cross-Platform Podcast Apps: RadioPublic, Pocket Casts
iOS Podcast Apps: Apple Podcasts, Overcast, Castro 3, Downcast, PodCruncher
Android Podcast Apps: Podcast Republic, Podcast Addict, BeyondPod, Doggcatcher, Player FM, Podkicker, AntennaPod
How can I add a profile picture to my account?
The avatar service we use is called Gravatar.
Can't find what you're looking for? We'd love to help! 💪
Send us a message through the orange chat bubble in the lower right corner of the page. You'll hear back within a few hours Monday - Friday. 😀