Frequently asked questions

Do you have any examples?

We certainly do. See the customer showcase for some sites using Memberful.

How secure is Memberful?

Memberful is PCI compliant and secure. We don't store any sensitive customer credit card data and we use a 256-bit SSL connection (like banks do) across the entire service. We also keep geo-redundant backups of all your important customer data. Learn more about Memberful security.

So I can try Memberful for free?

Yes you can. When you first sign up your account will be in test payment mode. You'll only be charged when you start processing real payments. You can kick the tires for free in test payment mode for as long as you like. See our pricing page for more information.

How do my customers pay me?

Your customers pay you with any major credit card (Visa, Mastercard, American Express, Discover, JCB) from anywhere in the world.

Do I need to use WordPress?

No. Memberful works great alongside any website. But, if you're looking to sell memberships and protect content, we'd recommend using our WordPress integration. It's simple to use and you can be up and running in a few minutes.

The WordPress integration is built on our API. We maintain an open source Memberful WordPress plugin. If you're a developer, you can use that same API to integrate Memberful with your own software.

Do I need my own Stripe account?

Yes. Memberful connects to your Stripe account with the click of a button. If you don't have a Stripe account you can sign up and connect directly from your Memberful dashboard. The Stripe sign up form is short and simple and should take less than five minutes.

What is Stripe?

Stripe is a full-stack credit card payment processor. They're a lot like PayPal, but with simpler pricing (no hidden fees), a cleaner interface, and more modern security features that don't require us to touch sensitive customer credit card data. It's free to sign up for Stripe, and they have simple transaction based pricing.

Do you support other payment processors?

No. We don't support any other payment processors.

Who owns my data?

You do. Always and forever. We won't hold your data hostage.

Will you help me import members into Memberful?

Yes! We're happy to help you with importing your data into Memberful or you can import members with a CSV file.

More questions?

Send us an email and we'll get back to you right away.

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