Admin member management
Memberful provides an intuitive member management experience for you through the Memberful dashboard.
Learn how you can:
- Edit member details.
- Toggle autorenew on or off for a member.
- Edit a member's custom amount.
- Delete a member's subscription.
- Change a member's renewal date.
- Change a member's Plan.
- Add a coupon to a member's subscription.
- Manage team subscriptions.
Edit member details
Enter a member's name, email address, or order number in the search bar on any page in the Memberful dashboard. You can also type "s" anywhere in the Dashboard (assuming your cursor is not in another input field) to access the search bar.
You can update or remove the member’s credit card from this view.
Click Edit member to edit the member’s name, email, custom field (if applicable), address and phone number (if applicable), or to add or remove an All Access Pass. You can also delete a member from this view.
Toggle autorenew on or off
You can toggle auto-renew on or off for a member and also restart an expired subscription. Locate the member using the search bar in your Memberful dashboard and then click the subscription in their profile.
You can enable or disable auto-renew.
You can restart their subscription.
Edit a member’s custom amount
If you've enabled the setting, Let Members choose what to pay, you may need to edit the amount they're contributing.
Under Custom price click Change and enter a new amount that’s equal-to or greater than the Plan’s minimum price. The member will be charged this amount at their new renewal, and all renewals going forward.
Delete a subscription
Navigate to the member's profile, click the subscription link, and click Delete subscription in the bottom lefthand corner of the window.
Change a renewal date
Navigate to the member's profile, click the subscription link, and change the renewal to a later date.
Navigate to the member's profile, click the Change button, and select a Plan in the Plan Group. Your member will be charged accordingly.
Add a coupon to a subscription
If you’re on our Pro or Premium plan, navigate to Settings → Coupons and create a coupon. Then navigate to the member’s profile, click the subscription link, and add the coupon code.
To add a coupon during a Plan upgrade, click change next to the Plan name, choose the new Plan, and then apply the coupon code.
Manage group subscriptions
Team plans are Plans that contain multiple memberships purchased and managed by a single account. Learn how to manage group subscriptions.
Related help docs:
- Try a live demo of Memberful's payment and account management experience.
- Take a tour of the Memberful admin dashboard.
- Learn more about how members manage their accounts.
- Add a membership FAQ page to your site.
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- Import your members
- Migrate from Substack
- Add a member
- Add a staff member
- Change Plan price
- Add a custom field
- Give free access
- Offer and manage gifts
- Manage Team plans
- Refund or suspend an order
- Move all members of a Plan
- Use a staging site
- Pause a subscription
- Handle failed payments
- Switch Stripe accounts
- Install the Memberful plugin
- Other plugins (recommended)
- WordPress hosting providers
- Enable SSL (recommended)
- Theme compatibility
- Member account links
- Protect WordPress content
- WordPress troubleshooting
- Organize protected content
- Private RSS Feeds
- WordPress shortcodes
- WordPress functions
- Disconnect/reconnect plugin