Apply and manage coupons

Now that you've created your coupon(s), learn how to apply and manage them from your dashboard.

In this help doc:

• Apply a coupon.
• Member applies a coupon code at checkout.
• Member applies a coupon code to an existing subscription.
• Staff apply a coupon code.
• Manage coupons.
• Hide the coupon field from checkout.
• Track coupon usage.
• Can members apply a coupon and a referral reward discount to the same subscription?

Apply a coupon

Members can apply a coupon code at checkout, to an existing subscription (optional), or when they change Plans (optional).

Members cannot apply the same coupon code more than once. Staff can apply coupon codes to member’s accounts, from the Memberful dashboard, without limit.

Please note the coupon field will be only visible at checkout if there is at least one coupon enabled and the coupon field isn't being hidden from checkout.

Also keep in mind that we won't remove recurring coupons when a member's subscription expires.

Member applies a coupon code at checkout

You must have at least one coupon enabled for the coupon field to be displayed in the purchase form, and staff members can choose to hide this field.

You can also add coupons automatically with a link:

https://YOURSITE.memberful.com/checkout?plan=12345&coupon=COUPONCODE

The &coupon=COUPONCODE part at the end is what is applying the coupon. Replace COUPONCODE with your own coupon code.

A more exact URL is available from the coupon edit view.

Member applies a coupon code to an existing subscription

To add a coupon to an existing subscription, members can navigate to the Subscriptions menu item in their account, click Add coupon, and apply the coupon code.

Member applies a coupon code during a Plan upgrade

To add a coupon during a Plan upgrade, members can navigate to the Subscriptions menu item in their account, click Change plan, and apply the coupon code.

Please note that if you've chosen to apply a prorated credit to upgrades in your Plan Groups Settings, and the charge-after-coupon is less than the credit for unused time, the credit will not be carried over to the new subscription.

Staff apply a coupon code

To apply a coupon to an existing subscription from the Memberful dashboard, navigate to the member’s profile, click the subscription link, and add the coupon code.

To add a coupon during a Plan upgrade, click change next to the Plan name, choose the new Plan, and then apply the coupon code.

Manage coupons

Navigate to Discounts → Coupons to see a list of all your coupons.

Click the Edit button on one of the coupons in the list to edit, disable, or delete your coupon.

Disabling a Coupon

If you disable a coupon, it won't affect members who are already using it, but it will no longer be applicable.

Enabling a Coupon

Deleting a Coupon

If you delete the coupon, it will be removed from all subscriptions that use it. This action is not reversible.

Hide the coupon field from checkout

You can choose to hide the coupon field from the checkout and gift checkout forms. Navigate to Customize → Checkout to enable this setting.

When this setting is enabled, coupons can still be applied by URL, but not by entering the coupon code in the checkout form.

This setting doesn't affect manual renewals and plan changes. So even with this setting checked, if the account has coupons that can be applied to existing subscriptions, the coupon field will appear in the renewal / plan change form.

Track coupon usage

You can see a list of all the instances in which members used your coupon by clicking View coupon usage from the coupon's edit page.

On this page you can see which members used the coupon, which order type it was used on (new order, renewal, etc.), whether it's still in use, how many payments it's been applied to, and when it was first applied.

You can also filter the list or export it using the buttons in the top right.

Can members apply a coupon and a referral reward discount to the same subscription?

Members can only have either a coupon or a referral reward discount applied to their subscription.

Since referral rewards are applied automatically to the member’s most recent subscription, members who had already applied a coupon to their subscription will have the coupon removed, and the referral reward discount will be automatically applied instead.

If coupon codes are a big part of your membership strategy, offering a referral program through Memberful might not be the right fit.