> ## Documentation Index
> Fetch the complete documentation index at: https://memberful.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Import members with existing Stripe Subscriptions

> Import members and active Stripe Subscriptions into Memberful from systems like MemberPress, MemberSpace, or Hype without disrupting billing or renewals.

export const RelatedDocs = ({link1, link2, link3, link4, link5, link6, link7, link8, link9, link10, className = ""}) => {
  const links = [link1, link2, link3, link4, link5, link6, link7, link8, link9, link10].filter(Boolean);
  if (!links.length) return null;
  return <section className={`related-docs border dark:border-gray-700 rounded-2xl px-6 py-4 mt-6 ${className}`}>
      <p className="mb-2 font-medium">
        <strong>Related help docs:</strong>
      </p>
      <ul className="space-y-1 mb-1 mt-1">
        {links.map((link, index) => <li key={index}>
            <a href={link.url}>{link.label}</a>
          </li>)}
      </ul>
    </section>;
};

export const ContactSupport = ({label = "Contact us to get set up →", fallbackEmail = "info@memberful.com", className = ""}) => {
  const handleClick = e => {
    e.preventDefault();
    if (typeof window !== 'undefined' && window.Intercom) {
      try {
        window.Intercom('showNewMessage');
        return;
      } catch (error) {
        console.warn('Intercom failed to open:', error);
      }
    }
    window.location.href = `mailto:${fallbackEmail}`;
  };
  return <a href={`mailto:${fallbackEmail}`} onClick={handleClick} className={className}>
      {label}
    </a>;
};

In this help article, we'll walk you through how to migrate members and their active Stripe Subscriptions into Memberful.

## Book a date

<ContactSupport label="Email us at the help desk" /> to book a date for the migration. (We require 3-5 business days' notice.)

## Recreate plans and coupons

<Steps>
  <Step title="Recreate plans">
    [Create a membership plan](/plans/individual-plans/create-a-plan), add one or more prices, and configure how members can purchase and access it.
  </Step>

  <Step title="Recreate coupons">
    Go to *Revenue → Coupons* from your Memberful dashboard, and recreate your coupons.
  </Step>
</Steps>

## Generate a restricted key

[Generate a restricted key in Stripe.](https://stripe.com/docs/development/dashboard/manage-api-keys#create-a-restricted-api-secret-key) This will allow us to generate a list of all your active Stripe plans. [Make sure your Stripe account is not in test mode when you generate the key.](https://stripe.com/docs/keys#test-live-modes)

The key should have permission to **read** the following objects: *Subscriptions*, *Products*, and *Prices*. Submit it via the form below. It should **not** be sent via text, email, one-time link, etc.

```text theme={null}
https://ACCOUNT-URL.memberful.com/admin/stripe/import/new
```

Replace ACCOUNT-URL with your actual account URL subdomain, which can be found in your Memberful dashboard via *Website → Settings.*

## Map your plans

We'll share a Google Sheet with you that lists your Stripe products and their prices for reference. The sheet will include columns where you can indicate which Memberful plans correspond to each Stripe product. If needed, there will also be sections for adding coupon codes and "choose what you pay" pricing options.

<Callout icon="triangle-alert" color="#FFE044">
  Make sure all plan names and coupon codes match exactly as they appear in your Memberful dashboard.
</Callout>

Once you've completed the sheet, we'll review and validate your entries to ensure everything is set up correctly.

## Review the pre-migration checklist

<Steps>
  <Step title="Connect Stripe">
    Connect to Stripe via *Settings → Stripe.*
  </Step>

  <Step title="Disable emails">
    Disable all dunning emails in the old system and in Stripe: `/dashboard.stripe.com/settings/billing/automatic` and `/dashboard.stripe.com/settings/emails`
  </Step>

  <Step title="Disable automations">
    Disable any automations in your email newsletter provider and other apps. When the subscriptions are moved to Memberful, this can unintentionally trigger actions or emails in other apps (like welcome emails and churn notifications).
  </Step>

  <Step title="Disable signups">
    Disable signups on the old system.
  </Step>
</Steps>

## We will migrate your members

<Steps>
  <Step title="Deauthorize app">
    Deauthorize the old app in your Stripe account. **Contact us to discuss this step as it can differ by platform.**
  </Step>

  <Step title="Manage cancelled subscriptions">
    Tell us how we should handle cancelled subscriptions: Some services, like Substack, only cancel a Stripe Subscription when they're no longer active, similar to what we do with auto-renew. Other apps cancel the subscription immediately but continue to provide services to the member until the end of the billing cycle.
  </Step>

  <Step title="Import members">
    We will import your members and their subscriptions into Memberful.
  </Step>
</Steps>

## Review the post-migration checklist

### WordPress site

<Steps>
  <Step title="We will migrate subscriptions">
    We will migrate all active subscriptions, confirm with you once the import is complete, and delete the Stripe Subscriptions to avoid duplicate charges.
  </Step>

  <Step title="Enable the plugin">
    Enable Memberful on your WordPress site and [push any necessary design changes.](/wordpress-plugin/setup/use-a-staging-site/)
  </Step>

  <Step title="Delete WP users">
    Delete your users from WordPress so we can recreate them. If you don't delete the users, we will ask them to sign in with their existing WordPress credentials so we can sync the WordPress / Memberful accounts.

    <Frame>
      <img src="https://mintcdn.com/memberful/8cnaMPD_oPIjL0By/images/import-members/using-stripe-subscriptions/import-sync-wordpress-memberful-accounts.png?fit=max&auto=format&n=8cnaMPD_oPIjL0By&q=85&s=fd4bd03b3e963cf46b4d7d2fbe80e662" alt="Sync the WordPress / Memberful accounts" width="1440" height="769" data-path="images/import-members/using-stripe-subscriptions/import-sync-wordpress-memberful-accounts.png" />
    </Frame>
  </Step>

  <Step title="Notify members">
    Email members and tell them about the new system. When a member lands on the sign-in form, they'll enter their email address, and Memberful will send them a link they can click to sign in. (If they prefer a password, they'll be able to set one and use it to sign in.)
  </Step>

  <Step title="Disable the old app">
    Disable your old membership system completely.
  </Step>
</Steps>

### Non-WordPress site or Memberful-hosted site

<Steps>
  <Step title="Import members">
    We will migrate all active subscriptions, confirm with you once the import is complete, and delete the Stripe Subscriptions to avoid duplicate charges.
  </Step>

  <Step title="Notify your members">
    Email members and tell them about the new system. When a member lands on the sign-in form, they'll enter their email address, and Memberful will send them a link they can click to sign in. (If they prefer a password, they'll be able to set one and use it to sign in.)
  </Step>

  <Step title="Disable the old system">
    Disable your old membership system completely.
  </Step>
</Steps>

<RelatedDocs
  link1={{
url: "/overview/import-members/using-stripe-but-not-stripe-subscriptions/",
label: "Switching to Memberful with Stripe (no Subscriptions)",
}}
  link2={{
url: "/overview/import-members/not-using-stripe/",
label:
"Switching to Memberful when you're using something other than Stripe",
}}
/>