> ## Documentation Index
> Fetch the complete documentation index at: https://memberful.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Migrate from Substack

> Migrate your members from Substack to Memberful with hands-on support. Since both use Stripe, members keep their payment information and renewal dates.

export const ContactSupport = ({label = "Contact us to get set up →", fallbackEmail = "info@memberful.com", className = ""}) => {
  const handleClick = e => {
    e.preventDefault();
    if (typeof window !== 'undefined' && window.Intercom) {
      try {
        window.Intercom('showNewMessage');
        return;
      } catch (error) {
        console.warn('Intercom failed to open:', error);
      }
    }
    window.location.href = `mailto:${fallbackEmail}`;
  };
  return <a href={`mailto:${fallbackEmail}`} onClick={handleClick} className={className}>
      {label}
    </a>;
};

In this help article, we'll walk you through the process of moving your members and subscriptions from Substack to Memberful.

## Why make the move

With Memberful, you have more control over the entire look and feel of the member experience: We're happy to take a back seat so you can establish a more direct relationship with your audience.

Integrate Memberful with your favorite email marketing service (like Mailchimp, Kit, Campaign Monitor, Klaviyo, Drip, MailerLite, or Sailthru), or use our [in-house newsletter service.](/overview/setup-guides/member-newsletter/) You can also create a more holistic membership offering: Use our WordPress integration to gate content on your site and connect to Discord or Discourse to create a members-only community.

## Set up Memberful

*Set up takes less than 15 minutes.*

1. [Open a Memberful account](https://signup.memberful.com/).
2. Configure [Memberful's newsletter delivery tool](/overview/setup-guides/member-newsletter/), or enable one of our integrations with email newsletter providers like [Kit](/newsletters/integrations/kit/) or [Mailchimp](/newsletters/integrations/mailchimp/).
3. [Create your plans](/plans/individual-plans/create-a-plan/) and [connect to Stripe.](/overview/getting-started/payment-processing/)

## We will migrate your members

*We manage the member subscription within Memberful. When it's time to charge, we charge the customer credit card stored in Stripe.*

1. Tell us how to map your Stripe Subscriptions to your Memberful plans.
2. Contact Substack and ask them to detach your Stripe account from your Substack account.
3. We will migrate all your active subscriptions to Memberful, and delete the Stripe Subscriptions to avoid duplicate charges.
4. (Optional) Import your free subscribers directly into Mailchimp, Kit, or whatever email newsletter provider you're using.

## Re-launch your membership

*Launch Memberful on your website.*

1. Add the [Memberful purchase links](/plans/promote-and-sell/add-a-link-to-buy-a-plan/) to your website or use [Memberful's hosted subscribe page](/website-builder/pages/subscribe-page/) instead.
2. Email members and tell them about the new system. When a member lands on the sign in form, they'll enter their email address. Memberful will send them an email with a link they can click to sign in.
3. Close your Substack account.

<ContactSupport label="Contact us to get started." />