> ## Documentation Index > Fetch the complete documentation index at: https://memberful.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Cancellation survey > Run a cancellation survey in Memberful to learn why members leave. Use their answers to improve your membership, reduce churn, and win back members at risk. export const RelatedDocs = ({link1, link2, link3, link4, link5, link6, link7, link8, link9, link10, className = ""}) => { const links = [link1, link2, link3, link4, link5, link6, link7, link8, link9, link10].filter(Boolean); if (!links.length) return null; return

Related help docs:

; }; In this help article, we'll show you how to enable or disable the cancellation survey, edit the responses, hide or show responses, and review the survey results. ## Enable or disable the cancellation survey The cancellation survey is on by default, but you can change this by going to *Website → Cancellation Survey,* and toggling **Show cancellation surveys** off. Disable survey collection On this page, you can also preview what your members see when they cancel a subscription. ## View the survey as it appears to members When a member chooses to cancel a subscription, Memberful will ask for confirmation. Confirm cancellation If they proceed to cancel, we show a cancellation survey with several choices. The cancellation survey is optional, so they can either specify a reason or skip the survey. Cancellation survey Members who choose "competition" or "other" are able to offer more details. Choose other or competition ## Edit cancellation responses To edit the cancellation reasons that members can select, go to *Website → Cancellation Survey*, click a category, and then click **Edit.** Edit cancellation reason You can also edit the optional explanation placeholder for the responses that request additional feedback from the member. Edit placeholder ## Show or hide responses To hide or show a cancellation reason, go to *Website → Cancellation Survey,* and click the **eye** icon next to a category. Show / Hide cancellation reason Hiding a cancellation category will also hide it from the [cancellation survey results](#review-cancellation-survey-results) and the CSV export. ## Review cancellation survey results To review the results of your cancellation survey, go to *Revenue → Cancellations.* Note: Cancellations made by an admin or through the API will not appear in this section. This page shows the list of cancellation reasons for subscriptions that are currently still active but not renewing (e.g. canceled) and subscriptions that have expired. Once a subscription’s expiration date passes, the survey entry will be moved from the **Active** tab to the **Expired** tab. Active and expired tabs The top section breaks down the percentage of cancellations by reason. Cancellations reasons At the bottom, you’ll find a table with individual survey results. In the **Active** tab, the date column shows the date when the subscription was canceled. In the **Expired** tab, the date column shows the date when the subscription expired. Individual survey results To filter the table by reason, select one from the dropdown box. Sort by reason Members who chose "other" or "I chose another service that's a better fit" as the cancellation reason have the opportunity to share more details. If you see a dotted line under the cancellation reason, hover over it to see the additional context that the member entered. More details on other or competition Click **Export CSV** to download the results as a spreadsheet file. Export survey results