> ## Documentation Index
> Fetch the complete documentation index at: https://memberful.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How members manage their subscriptions

> See how members manage their own subscriptions from their account, including toggling auto-renew, updating payment methods, and switching plans.

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In this help article, you'll see that once you [create your membership plans](/plans/individual-plans/create-a-plan/), your audience can buy subscriptions to those plans and manage their own membership accounts.

## Manage their subscriptions

When you [create a plan](/plans/individual-plans/create-a-plan/) (other than one-time payments and subscriptions with a fixed number of payments), you can decide if you want the plan to renew automatically by default.

Members can manage their subscriptions from the Subscriptions menu item in their account or by accessing this direct link:

```text theme={null}
https://ACCOUNT-URL.memberful.com/account/subscriptions
```

They can select **Cancel subscription** to stop the subscription from renewing or **Enable auto-renew** to keep renewing their subscription automatically and indefinitely.

<Frame>
  <img src="https://mintcdn.com/memberful/OaD5TLHVZDRU9-NS/images/member-interface/manage-their-subscriptions/cancel-subscription.png?fit=max&auto=format&n=OaD5TLHVZDRU9-NS&q=85&s=0ed5fd7e31a90ab1df09b479080e53d8" alt="Cancel-subscription" width="1440" height="632" data-path="images/member-interface/manage-their-subscriptions/cancel-subscription.png" />
</Frame>

If a member is subscribed to a plan that allows them to [choose what they pay](/plans/plan-options/enable-choose-what-you-pay), they can click **Change Price** and enter a new price.

<Frame>
  <img src="https://mintcdn.com/memberful/OaD5TLHVZDRU9-NS/images/member-interface/manage-their-subscriptions/change-price.gif?s=550944d1a4e8b95c421d9208a40a2820" alt="Change price" width="960" height="586" data-path="images/member-interface/manage-their-subscriptions/change-price.gif" />
</Frame>

## Change plans

If you sell multiple plans, you may want to offer members the option to upgrade / downgrade. When you add all your plans to the same [Plan Group](/plans/plan-options/configure-upgrade-settings/), members will have the option to change between them from the Subscriptions menu item in their account.

<Frame>
  <img src="https://mintcdn.com/memberful/OaD5TLHVZDRU9-NS/images/member-interface/manage-their-subscriptions/change-plan.gif?s=6cb0f2c40bd614a8d4a81c542d1f6ba9" alt="Change plan" width="960" height="540" data-path="images/member-interface/manage-their-subscriptions/change-plan.gif" />
</Frame>

## Apply a coupon during an upgrade

To add a coupon during a [plan upgrade,](/plans/plan-options/configure-upgrade-settings/) members can go to the Subscriptions menu item in their account, click **Change plan,** and apply the coupon code.

<Frame>
  <img src="https://mintcdn.com/memberful/OaD5TLHVZDRU9-NS/images/member-interface/manage-their-subscriptions/apply-coupon-during-upgrade.gif?s=888f5becd465fa967620b57128a889c6" alt="Apply coupon during upgrade" width="960" height="600" data-path="images/member-interface/manage-their-subscriptions/apply-coupon-during-upgrade.gif" />
</Frame>

### Apply a coupon code to an existing subscription

To add a coupon to an existing subscription, members can go to the Subscriptions menu item in their account, click **Add coupon,** and apply the coupon code.

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  <img src="https://mintcdn.com/memberful/OaD5TLHVZDRU9-NS/images/member-interface/manage-their-subscriptions/apply-coupon-to-existing-subscription.gif?s=82c4d52b5a7caa3ad6eea511eb5552e5" alt="Apply coupon to existing subscription" width="960" height="556" data-path="images/member-interface/manage-their-subscriptions/apply-coupon-to-existing-subscription.gif" />
</Frame>

### Renew a subscription that is past due

If a member's subscription is past due or expired, they can go to the Subscriptions menu item and click **Renew Now.** Next, they can update their payment method (if required) and renew their subscription.

<Frame>
  <img src="https://mintcdn.com/memberful/OaD5TLHVZDRU9-NS/images/member-interface/manage-their-subscriptions/past-due.png?fit=max&auto=format&n=OaD5TLHVZDRU9-NS&q=85&s=0895ff23f704ed34fab9612294326545" alt="Subscription past due" width="1440" height="483" data-path="images/member-interface/manage-their-subscriptions/past-due.png" />
</Frame>

After the first payment failure, we [retry the payment up to 4 times](/member-management/payments-and-access/handle-failed-payments/), always with 12 hours between retries. If we are unable to charge the member after 48 hours, we will deactivate their subscription.

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url: "/member-interface/account/update-their-personal-information/",
label: "Learn how members can update their personal info.",
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  link2={{
url: "/member-interface/subscription/access-member-benefits/",
label: "Learn how members can access the member benefits.",
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  link3={{
url: "/member-interface/extras/faq-for-your-member-page/",
label: "Add a membership FAQ page to your site.",
}}
/>