> ## Documentation Index
> Fetch the complete documentation index at: https://memberful.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs for your member page

> Use these ready-made FAQs on your membership site to answer common questions about signing up, billing, and managing a Memberful subscription. Copy and adjust.

Members often have questions about their accounts, subscriptions, and how to access content. Having a dedicated FAQ section on your member page can help answer these common questions and reduce support requests.

In this help article, we've compiled a list of frequently asked questions (FAQs) for you to use on your membership site. Copy these FAQs and modify them based on your setup.

<Callout icon="triangle-alert" color="#FFE044">
  Make sure to replace ACCOUNT-URL with your actual Account URL subdomain which can be found in your Memberful dashboard via *Settings → Website name and URL.*
</Callout>

## Why can't I log in to your site?

Check your browser's security settings. Our membership software won't work if you've disabled third-party cookies. Either change your settings or use another browser. Incognito/private browser modes are not supported due to increased limitations that those modes introduce for security purposes.

## How do I cancel my subscription?

Log in to your account and cancel your subscription from the *Subscriptions* menu item.

```text theme={null}
https://ACCOUNT-URL.memberful.com/account/subscriptions
```

<Frame>
  <img src="https://mintcdn.com/memberful/O_iiTDgFhW69LJWK/images/member-interface/faq-for-your-member-page/cancel-subscription.png?fit=max&auto=format&n=O_iiTDgFhW69LJWK&q=85&s=1afe29654c292335787733b3b038da39" alt="Cancel subscription" width="1440" height="909" data-path="images/member-interface/faq-for-your-member-page/cancel-subscription.png" />
</Frame>

<Callout icon="triangle-alert" color="#FFE044">
  This answer only applies to [Plans that renew indefinitely](/plans/individual-plans/create-a-plan/#choose-the-billing-frequency-and-subscription-length).
</Callout>

## Can I switch plans? (e.g. from a monthly plan to an annual plan)

Yes. Click **Change plan** from the *Subscriptions* menu item in your account. You'll be switched to the new plan immediately and charged a prorated amount.

```text theme={null}
https://ACCOUNT-URL.memberful.com/account/subscriptions
```

<Callout icon="triangle-alert" color="#FFE044">
  You may have to adjust this answer based on your [Plan Group Settings](/plans/plan-options/configure-upgrade-settings/).
</Callout>

## Can I update my email address or other personal information?

Yes. Log in to your account to make these changes.

```text theme={null}
https://ACCOUNT-URL.memberful.com/account
```

## Can I update my credit card?

Log in to your account and click **Update card** from the sidebar (or **Add card** if you haven't added one).

```text theme={null}
https://ACCOUNT-URL.memberful.com/account/credit_card/edit
```

## How do I create or reset my password?

<Callout icon="info" color="#22E273">
  You can enable password creation as part of your member signup flow. [Learn more about password creation](/member-interface/account/access-their-account/#create-a-password).
</Callout>

Passwords are not required for your membership account. Visit our sign-in form, enter your email address, and click **Continue**. If you haven't created a password, we'll send you an email with a link and a code that you can click to sign in. The link and the code can only be used once and they expire after 24 hours.

If you prefer to create a password, or if you ever need to reset it, click this link:

```text theme={null}
https://ACCOUNT-URL.memberful.com/auth/password/new
```

There are also links to create a password in the sign-in email and in the confirmation page after requesting a sign-in email.

To ensure the password resetting process is secure:

* Password creation/reset links automatically expire after 48 hours.
* Password creation/reset links can only be used once. If you click the link, and set your password, the link becomes invalid.
* If the link becomes invalid, delete the old reset email and restart the process from the beginning.

## Can I gift a subscription?

Yes. It's easy to gift a subscription. Click this link:

```text theme={null}
https://ACCOUNT-URL.memberful.com/gift?plan=12345
```

<Info>
  You can find your unique [gift purchase link](/discounts-and-gifting/gifts/offer-and-manage-gifts/) in your plan settings.
</Info>

You will be prompted to enter the gift recipient's name and email address, the delivery date, a personalized message, and your payment information. The gift recipient will receive an email with a link to activate their gift. If a physical address is required, the gift recipient will have the opportunity to enter it when they activate the gift.

Keep in mind that you're purchasing a one-time gift for the selected term (e.g. month or year). The gift recipient will be responsible for adding a payment method before the next renewal period if they'd like to continue with the subscription.

## How can I join your Discord server and get the correct role?

[Open a Discord account](https://discord.com/register) (if you don't already have one), and then click the **DISCORD** link in your member account page. We also include the link in your payment receipt email.

<Callout icon="info" color="#22E273">
  Is your audience new to Discord? Check out this [setup guide](/community/discord/discord-member-experience/). You can personalize and share it with your members.
</Callout>

## Where can I find the members-only Posts?

Posts can be found here:

```text theme={null}
https://ACCOUNT-URL.memberful.com/posts
```

<Callout icon="triangle-alert" color="#FFE044">
  This answer only applies if you have published Posts to a [Memberful-hosted website](/newsletters/hosted-newsletter/create-a-post/).
</Callout>

## How can I resubscribe or unsubscribe to posts?

You can unsubscribe using the link at the bottom of any emailed post.

<Frame>
  <img src="https://mintcdn.com/memberful/O_iiTDgFhW69LJWK/images/member-interface/faq-for-your-member-page/unsubscribe-resubscribe-posts.png?fit=max&auto=format&n=O_iiTDgFhW69LJWK&q=85&s=b3b0493aff1514d8ed42195b78aab34e" alt="Unsubscribe or resubscribe to posts" width="1440" height="321" data-path="images/member-interface/faq-for-your-member-page/unsubscribe-resubscribe-posts.png" />
</Frame>

You can resubscribe using the link at the bottom of posts or in the member account page.

<Frame>
  <img src="https://mintcdn.com/memberful/O_iiTDgFhW69LJWK/images/member-interface/faq-for-your-member-page/resubscribe-to-posts.png?fit=max&auto=format&n=O_iiTDgFhW69LJWK&q=85&s=4c269b9782940cb939bcd4bfbbe8feaf" alt="Resubscribe to posts via account" width="1440" height="405" data-path="images/member-interface/faq-for-your-member-page/resubscribe-to-posts.png" />
</Frame>

<Frame>
  <img src="https://mintcdn.com/memberful/O_iiTDgFhW69LJWK/images/member-interface/faq-for-your-member-page/account-resubscribe-posts.png?fit=max&auto=format&n=O_iiTDgFhW69LJWK&q=85&s=85cc49f26845121e57b1de1a33051c71" alt="Resubscribe to posts" width="1440" height="770" data-path="images/member-interface/faq-for-your-member-page/account-resubscribe-posts.png" />
</Frame>

## Which podcast players work with my private feed?

* **Cross-platform podcast apps:** RadioPublic, Pocket Casts\*, [YouTube Music\*,](https://support.google.com/youtubemusic/answer/13946190?hl=en-GB) Spotify
* **iOS Podcast Apps:** Apple Podcasts\*, Overcast\*, Downcast\*, PodCruncher
* **Android podcast apps:** Podcast Republic, Podcast Addict, BeyondPod\*, Doggcatcher, Player FM\*, Podkicker\*, AntennaPod\*

*Podcast players highlighted with a \* support video podcasts.*

<Callout icon="triangle-alert" color="#FFE044">
  When a member's subscription lapses, their private feeds will no longer be accessible. If they remain inaccessible for 3+ months, Pocket Casts will stop trying to refresh them — even if the member re-subscribes. If a member subscribed through Pocket Casts and runs into this issue, please contact us on the member's behalf so we can reset their feed on our end.
</Callout>

## How can I add a profile picture to my account?

The avatar service we use is called [Gravatar.](https://en.gravatar.com/) Create an account with Gravatar using the same email address you used to purchase your subscription, upload your avatar, and we'll automatically pull that avatar into Memberful.