> ## Documentation Index
> Fetch the complete documentation index at: https://memberful.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# White-label transactional emails

> Send white-label transactional emails from Memberful using your own SMTP server or transactional email service to deliver messages from your domain.

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In this help article, we'll show you how to integrate with an SMTP server.

<Callout icon="triangle-alert" color="#FFE044">
  Gmail cannot be used as the SMTP server, and [Memberful posts](/newsletters/hosted-newsletter/create-a-post) are not considered transactional emails and therefore cannot be white-labeled.
</Callout>

## Integrate with an SMTP server

Go to *Members → Settings* from your Memberful dashboard, and select **Send white label emails using my own SMTP service or server.**

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  <img src="https://mintcdn.com/memberful/DpWqQpvHY5Pwxj4F/images/customize/white-label-transactional-emails/smtp-1.png?fit=max&auto=format&n=DpWqQpvHY5Pwxj4F&q=85&s=264883cec151188c43cc47ec717e9705" alt="Send white label emails" width="1440" height="436" data-path="images/customize/white-label-transactional-emails/smtp-1.png" />
</Frame>

Fill in the form details and then click **Save Changes.**

<Frame>
  <img src="https://mintcdn.com/memberful/DpWqQpvHY5Pwxj4F/images/customize/white-label-transactional-emails/smtp-2.png?fit=max&auto=format&n=DpWqQpvHY5Pwxj4F&q=85&s=ece889505dbea0b614ab6c84acce6dd7" alt="Fill in the form details" width="1440" height="1368" data-path="images/customize/white-label-transactional-emails/smtp-2.png" />
</Frame>

## Test your settings

After you click **Save Changes,** click **Send a test email.** If your test emails are not coming through, there may be an issue with your SMTP settings.

<Frame>
  <img src="https://mintcdn.com/memberful/DpWqQpvHY5Pwxj4F/images/customize/white-label-transactional-emails/smtp-3.png?fit=max&auto=format&n=DpWqQpvHY5Pwxj4F&q=85&s=f917fbe8bd9e8928db8d620d58bc7e38" alt="Test your settings" width="1440" height="279" data-path="images/customize/white-label-transactional-emails/smtp-3.png" />
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You can test your SMTP settings with any standard email app that lets you configure send settings. For example [Outlook](https://support.microsoft.com/en-us/office/change-or-update-email-account-settings-in-outlook-for-windows-560a9065-3c3a-4ec5-a24f-cdb9a8d622a2), [Apple Mail](https://support.apple.com/en-ca/guide/mail/cpmlprefacctadv/mac#:~:text=Use%20Server%20Settings%20preferences%20in,Accounts%2C%20then%20click%20Server%20Settings.\&text=Note%3A%20The%20settings%20you%20see%20vary%20depending%20on%20your%20account%20type.), or [Thunderbird](https://support.mozilla.org/en-US/kb/manual-account-configuration) could be used on a desktop computer. If your SMTP settings work from your own computer, they should also work when sending through Memberful.

## Still not working? Try these troubleshooting tips...

* Check with the administrator of the email server to make sure you have the correct port and username / password details.
* Check if your SMTP provider allows sending from other IP addresses. If you're using the SMTP settings provided by your ISP, there's a chance they only allow sending from their customer's IP addresses and not those from third parties.
* Remove prefixes on the server. For example, instead of `https://memberful.com` set the server to `memberful.com`
* Change the port number to 587. That's the standard SMTP port for most mail servers.

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